Spreuken over Succes

[Company intranets need to be backed by strong internal communication programs.] The development part is easy, ... The success of an intranet is about 60 percent communication, 40 percent technology.

At Lexus, we believe that the ultimate success is a satisfied and loyal customer. Our business model is based on treating every customer like a guest in our own home, which means providing the highest quality of attention and care at every level: from design conception to dealership and from purchase to service. This, more than any number, is our goal at all times.

I guess you could say we are victims of our own success.

Javier has a proven track record of success, and I am confident that he will be a strong leader for Europe during this critical period. Under his leadership, Latin America has achieved significant growth. As head of the European Customer Group, he was instrumental in driving Europe's adoption of MasterCard's customer-focused strategy, which has set us apart from the competition and provided a platform to demonstrate our ability to deliver truly pan-European, globally competitive payment systems.

It's one of the great conservation success stories.